Last Updated: October 10, 2023
Processing Time
All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays. If we experience a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If your order is subject to significant delays, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on actual rates. Delivery delays can occur. A range of shipping options may be available, depending on the destination. These options will include varying charges, estimated delivery times, and tracking service availability. Please select the option that best suits your needs.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, which will include your tracking number(s), when available. Tracking numbers typically become active within 24 hours. Please note that tracking updates are contingent upon the supplier’s information system and may face delays.
Customs, Duties, and Taxes
UrbanTrendzco is not responsible for any customs duties and taxes applied to your order. All fees incurred during or after shipping are the customer’s responsibility (this includes tariffs, taxes, etc.).
Damages
UrbanTrendzco is not liable for products damaged or lost during shipping. If you receive a damaged order, please contact us within 3 business days to file a claim. Ensure you retain all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We offer international shipping to many countries worldwide. Rates and fees may vary based on the order’s delivery address.
Returns Policy
For details on options and procedures for returning an item, please refer to our Return & Refund Policy.
Policy Changes:
UrbanTrendzco may update this policy at any time without notice.
Contact Information
For any concerns or questions regarding our shipping policy, please contact us.